NetworkWide Area Network ServicesCenteq will be responsible for the operation and management of the entireWide Area Network, including WAN hardware and software, integration of third party activities and provision of WAN availability in accordance with agreed Service levels. Local Area Network ServicesCenteq will be responsible for the installation, maintenance, administration andmanagement of all Local Area Networks, including design, security management, inventory and licensing of all software. Contracting ServicesOptional contracting with Certified Novell Engineers (CNE), Microsoft Certified Systems Engineers (MCSE)Warranty ServicesCenteq offers two warranty methods to the customer: The first method is a standardmanufacturer warranty, which involves the customer to diagnose, and carry-in the defective components to the nearest Centeq repair centre. On-site Hardware Maintenance is designed to ensure fast diagnosis and repair of hardware equipment and devices. Flexible and cost efficient Hardware Maintenance agreements provide for the supply of all parts and labour necessary to return the system to operational status. A variety of service options, with guaranteed response times, permit the Hardware Maintenance agreements to be customized to meet customers' particular operational and business objectives. Help DeskA centralized call dispatch service desk is located in Cape Town and is available to all clients.Customer calls are logged after the customer has detailed the fault to the operator who immediately issues a reference number. An engineer is simultaneously scheduled to affect the repair. The turn around time is dependent on the customer's service level agreement. Desktop Support ServicesCenteq will provide the services required to assist users with their desktop systems,like MS Office, planning the Mail system for optimum operation, administration of gateways and advanced statistical analysis of traffic, advanced trouble-shooting and fault finding. System DesignFrom PC-based local area networks to mid-range computers, today's computer systems offer impressive levelsof power, while still providing low operating costs, easy usage and simple processing. Centeq can help your company merge existing hardware and software with new technologies to create a fully integrated system. Our expert team will design the network topology of your choice and implement the solutions, e.g.: • Ethernet LANs • Switched LANs • Voice over Data • SDSL LAN to Internet • TCP/IP Networks and addressing structures • Router Networks • Dial-up Networks • Extra-, Intra- and Internet infrastructures • Internet Connectivity • Data Management • Desktop Support Services • LAN & WAN Solutions • Project Management • System Audits • Strategic Consulting • Voice over IP Solutions |